Return and Exchange Policy – Pool Products Unlimited

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund via the original payment method. Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use

To initiate a return, please complete the following steps:

1. Fill this form and email it to cs@poolproductsunlimited.com including: reason for the return, date of purchase, and proof of purchase.
2. We will email you a Return Merchandise Authorization (RMA) notice and a shipping label, if your request is accepted.
3. Send all items back to us.
4. Once we receive the product(s) we will inspect and make sure it meets our conditions (no visible signs of wear or use). If approved, we will process a refund (less shipping costs). A credit will be processed three to four business days, depending on your original credit card’s issuer policies.
5. If you have any questions on how to return your item to us, contact us at cs@poolproductsunlimited.com.

To initiate an exchange, please complete the following steps:

1. Fill this form and email it to cs@poolproductsunlimited.com including: reason for the exchange, date of purchase, proof of purchase, and the replacement product you want in exchange.
2. We will email you an Exchange Authorization notice and a shipping label, if your request is accepted. We will communicate if there is a difference in the price. If the new product has a higher value, you will need to pay for the difference. If the new product has a lower value, we will refund the difference.
3. Send all items back to us.
4. Once we receive the product(s) we will inspect and make sure it meets our conditions (no visible signs of wear or use). If approved, we will proceed to refund or to charge the difference in price. You will receive the credit within a certain amount of days in the original card, depending on your card’s issuer policies.
5. Once payment has been taken care of, we will send the new product.
6. If you have any questions on how to return your item to us, contact us at cs@poolproductsunlimited.com.